MAKE A RETURN (EXCHANGE OR REFUND)

At Hindbag, we want you to fully love your organic cotton bags and accessories. If your order isn't quite right, we are happy to assist you with a smooth return or exchange process.

1. Return Policy Overview

  • Return Window: You have [14 / 30] days from the date of delivery to request a return or exchange.

  • Condition: Items must be unused, unwashed, and in the same condition that you received them, with all original tags and packaging intact.

  • Non-Returnable Items: Gift cards, customized items, and final sale items cannot be returned or exchanged.

2. How to Initiate a Return or Exchange

Step 1: Submit Your Request

Contact our support team at [your-support@email.com] with the following information:

  • Your Order Number (e.g., #HB12345)

  • The Email Address associated with the purchase

  • The Item(s) you wish to return or exchange

  • Reason for return (and preferred color/style if requesting an exchange)

Step 2: Pack Your Item

Carefully pack the item(s) in their original packaging to protect them during transit.

Step 3: Ship It Back

Once your return request is approved, we will send you the shipping instructions and return address:

  • Exchanges / Store Credit: Prepaid return label provided / Free return.

  • Refunds: Return shipping costs are the responsibility of the customer (unless the item received was defective or incorrect).

3. Refunds & Exchanges Processing

  • Refunds: Once your returned item is received and inspected, we will notify you via email. Approved refunds will be automatically processed back to your original payment method within 5–7 business days.

  • Exchanges: As soon as we inspect your returned item, your new exchange item will be packed and shipped out to you.

  • Original Shipping Costs: Please note that original shipping fees are non-refundable.

4. Defective or Damaged Items

We take great pride in our GOTS-certified quality. If you receive a damaged or incorrect item, please contact us immediately at [your-support@email.com] with photos of the issue. We will send you a replacement or issue a full refund at no extra cost to you.

Need Help?

Have questions about your order or return status?

📩 Email us at: [your-support@email.com]

🕒 Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)